Area Manager

Recruit Ins are looking for a for a Area Manager for a loss adjusting company based in the North. You will be supporting the delivery of a market leading claims service through effective operational service management across an area adjusting team. This will involve a commitment to meet and exceed client service standards. The role will support continuous improvement, drive efficiencies across the team and facilitate client engagement. May at times be required to manage a small caseload of claims, as volumes dictate.

Area Manager Job Role

• Support Property Operations Director to drive a high-performance culture in which direct reports meet and exceed client service agreements. 
• In conjunction with Property Operations Director, ensure delivery of fee income across the team.
• Apply commercial mindset to performance identifying cost saving opportunities and driving service efficiencies.
• Resource and capacity management including holidays authorisation, WIP management etc.
• Understand and drive team and individual performance through analysis of performance data, technical input from internal stakeholders and regular feedback which includes formal appraisals.
• Build engaged and motivated teams through regular team meetings and business updates.
• Forge strong internal relationships with key internal stakeholders to support technical requirements and client’s needs.
• Assist development of relationships with existing and new clients.
• Ensure regulatory requirements are adhered to personally and across the team. 
• Ability to manage own caseload of claims having regard to service management responsibilities.
• Investigate and manage material damage and business interruption claims including conducting site visits, preparing case management plans in accordance with client requirements and broker expectation.
• Prepare reports and comment in detail on all aspects of the claim, to include policy analysis, quantum (including business interruption), recovery and any future actions.
• Instruct and control claim related experts such as: lawyers, forensic scientists, Surveyors etc. 
• Communicate regularly with all interested parties, calculate, and approve interim payments - as required, prepare interim reports and appropriate related communication.
• Calculate and agree settlement of claims and prepare final reports.

Area Manager Skills Required

• Adjusting/ Insurance experience.
• Excellent customer service, organisational & planning skills. 
• Strong stakeholder management, report writing and communication skills.
• Commercial awareness.
• Customer focus.
• Communication and stakeholder management.
• People management.
• Problem solving.
• Planning and organisational skills.
• ACILA, or ACII or other relevant professional qualification or experience.

Area Manager Perks and Benefits

• Company bonus
• Phone allowance
• Company pension
• Car allowance or company car

Apply now if you fit the criteria and if you are suitable, you will be contacted!