Recruit Insure are looking for a Remote Casualty Claims Handler to join or clients Casualty Team. This role is home based however must be able to travel to our clients Manchester and London offices for training, client meetings etc, through out the year.
Overall Role Purpose:
As an Claims Handler, you will be responsible for processing and investigating insurance claims related to General Liability policies. Working closely with policyholders, colleagues, and external professionals, you will ensure the validity of claims and support the claims journey from start to settlement. Your role will involve decision-making, identifying potential fraud, and providing necessary services to customers following accidents or incidents. You’ll also handle Employers and Public Liability injury claims, requiring a solid understanding of the relevant legal frameworks.
Key Responsibilities:
- Claims Management: Oversee General Liability claims from initial report to final settlement, investigating claims' validity, including any potential fraudulent activity.
- MOJ Portal Management: Process claims via the Ministry of Justice (MOJ) Portal, handling key stages and deadlines, including stage 2 and 3 packs.
- Documentation and Coordination: Gather and document relevant information to support claims, including liaising with law firms for medical reports.
- Stakeholder Communication: Engage with customers, third parties, medical professionals, and legal teams, offering guidance and addressing issues as they arise.
- Medical Report Analysis: Understand and interpret medical reports to inform decision-making.
- Claim Evaluation: Collaborate with adjusters, risk analysts, brokers, and underwriters to evaluate claims and ensure fair settlements.
- Customer Service: Ensure high-quality service, keeping customers informed throughout the claim process.
- Task Management: Utilize an in-house IT system to manage tasks, track claims progress, and organize your workload.
Knowledge & Skills:
- Claims Handling Experience: Proven experience in managing injury claims and handling claims portfolios.
- MOJ Portal Knowledge: Familiarity with the MOJ Portal, key milestones, and management of stage 2 and 3 packs.
- Injury Claims Expertise: Expertise in handling bodily injury claims, including wage loss, litigation, and claim valuation.
- Communication: Excellent verbal communication skills with the ability to build rapport with a variety of stakeholders.
- Legal Knowledge: Understanding of relevant legal frameworks surrounding liability claims.
- Technical Skills: Proficiency in Microsoft Office (Word, Outlook, Excel) and experience using case management systems.
- Multi-tasking and Time Management: Ability to manage multiple tasks, prioritize effectively, and work within deadlines.
Person Specification:
- Positive Attitude: You bring a positive, can-do approach to work and inspire those around you with your energy and enthusiasm.
- Commitment and Initiative: You are dedicated to the role, showing initiative and resilience when faced with challenges.
- Team Player: A supportive and caring team member, you value collaboration and are ready to assist colleagues whenever needed.
- Empathy: You have the ability to communicate with customers compassionately, especially during difficult situations, while maintaining professionalism.
- Tech-Savvy: Comfortable using systems and processes, with the ability to quickly learn and adapt to new technologies.
- Clear Communicator: Able to explain complex information in simple terms, ensuring clarity and understanding for customers and colleagues.
- Trustworthy: You handle sensitive information with discretion and respect for confidentiality.
- Quick Learner: Eager to absorb new knowledge about insurance products and services, ensuring the best possible outcomes for customers.
If you’re an empathetic problem-solver with a passion for delivering exceptional customer service and an eye for detail, we’d love to hear from you!
Apply now for the chance to work for a global insurance service with great training and progression opportunities!
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
- Company pension
- Work from home
- Do you have casualty or liability claims experience?
Work Location: Remote
